Get in touch
Write to signumtattookrk@gmail.com. To get a useful answer on the first reply, please include:
- the product name or the screen where the problem happened;
- your iPhone model and iOS version;
- a screenshot, if something looked wrong.
Common questions
"Product not found"
The product isn't in the open database yet. Photograph the ingredient list (INCI) on the back of the pack instead — the app analyses the ingredients directly and gives you a full result.
The analysis is taking a while
A scan runs a real analysis against live sources rather than returning a canned answer, so it takes a few seconds. On a weak connection it takes longer; if it fails, try again once you have signal.
My skin score changed between two scans
Lighting and angle move the score. The app deliberately treats small differences as "no significant change" instead of claiming an improvement that isn't there — real change shows over days, not minutes.
Restoring a subscription
Profile → Restore purchases, signed in with the Apple ID you bought it with.
Cancelling a subscription
iOS Settings → your name → Subscriptions → Beauty Cosmetic Scanner. Cancelling in Apple's settings is the only way to stop renewal; deleting the app does not.
Deleting my data
Everything the app stores lives on your iPhone. Profile lets you edit or clear your profile, and deleting the app removes all of it. See the Privacy Policy for what is sent to the server during a scan.
Reporting a wrong result
If a product was rated in a way you believe is wrong, send the product name and what you expected. Ingredient data comes from an open database and can be incomplete — we correct what we can and pass corrections upstream.